General Terms and Conditions

1. Scope of Application

1.1 All sales and delivery transactions shall be based upon the following terms and conditions. In addition hereto, they shall also be applicable, but not limited to, all consulting services and information provided by us. In case the Customer does not explicitly contradict in writing, the following terms and conditions shall be deemed as accepted. However, acceptance shall be assumed at latest upon receipt of the goods or other services delivered.

1.2 These terms and conditions shall govern all future transactions with the Customer.

1.3 These terms and conditions fully and completely comprise our contracts with the Customer. Apart from these terms and conditions, no oral or written terms or conditions apply.

2. Proposal, Pricing

2.1 Our proposals may be subject to change without prior notice. A proposal shall be deemed to be accepted by us only if we confirm acceptance in writing or if the goods have been delivered.

2.2 Generally, our prices are in Euro. The Customer shall be responsible for all taxes, especially, but not limited to, the V. A. T (Value Added Tax).

2.3 Expenses for shipment shall be charged separately to the Customer unless otherwise agreed in our acknowledgement of the order or unless products of a net value of more than 500 Euro are shipped within Germany. In case the Customer desires any specific or accelerated kind of shipment, the Customer shall be responsible for the additional expenses resulting from such individual request.

3. Data on Characteristics and Use of the Products

3.1 Any data concerning our products, especially any data on percentage information or ratios of ingredients, shall be considered as approximate values only. Such values are average, based upon tests carried out under laboratory conditions. However, the acknowledgement of the customary deviations (manufacturing tolerance) shall be permitted. The same shall apply to deviations which cannot be prevented despite the exercise of any due care in manufacturing the goods and determining the values (e.g. colour deviations caused by raw material).

3.2 If we give any indications or advice with respect to the use of the products, such indications or advice will be based upon current experience. Such values are average, based upon tests carried out under laboratory conditions. We cannot take any responsibility regarding the Customer's obligations for a detailed verification of the values and the Customer's intended purposes. Our indications and advice shall not release the Customer from any inspections and tests. The Customer shall have the responsibility for any compliance with statutory provisions and governmental regulations when using our products.

3.3 Applicability of Products is limited to usage in the sectors food, feed and pharma.

4. Deliveries

4.1 Delivery dates and periods have not been agreed. We shall make our best efforts to comply with non-binding delivery dates and periods which may be subject to change and can be given only approximately (for example indicated as "app.", "about" etc.)

4.2 It shall be permitted to effect deliveries prior to the expiration of the delivery period. If a delivery period is agreed, it shall begin with the date of the confirmation of the order, but not prior a final agreement about all relevant issues of the transaction. The agreed delivery date or a delivery period shall be deemed to be complied with if we have dispatched the goods i.e. have handed them over to the carrier in due time by indicating the requested date of arrival or, in the case of non-dispatch which is not caused intentionally or negligently, if the goods are ready for dispatch in the warehouse.

4.3 In case of delay in delivery, the Customer shall be entitled to claim a compensation of 0.5% for every completed week, but limited to a total amount of 5 % of the invoice value of the goods or services which are affected by the delay in delivery. This shall not apply if the delay was caused intentionally, by gross negligence or the intentional or negligent breach of an essential contractual obligation. In case of gross negligence or intentional or negligent breach of an essential contractual obligation we shall be liable only for the foreseeable damage typical of the contract.

4.4 In case of delay in delivery, the Customer shall be obliged to set a reasonable time limit for the delivery. After expiration of such time limit without delivery the Customer shall be entitled to rescind the contract, either in whole or in part. Claims for damages for non-performance shall be excluded. Sec. 4.3 sentence 2 and 3 shall apply mutatis mutandis.

4.5 We shall be entitled to make partial deliveries and partial performances to a reasonable extent.

4.6 Delay in delivery shall not be assumed as long as the Customer himself is in default with the performance of any of his obligations towards us.

4.7 We shall be entitled to claim damages and expenses which are caused by the Customer's default of acceptance or any other breach of its obligations to cooperate. In case of Customer's default of acceptance we shall not be liable for accidental loss, destruction or deterioration of the goods.

4.8 If, for reasons beyond our control, we do not receive deliveries from our suppliers, or receive deliveries incorrectly or delayed, or in any event of force majeure, we shall be entitled to delay the delivery for the period of such obstruction or, if a respite period set by us vis-à-vis our supplier has expired without success, to rescind the contract, either in whole or in part, with respect to the obligations not yet fulfilled. Force majeure shall be defined as, but not limited to, strike, lock-out, orders and actions from authorities, shortage of energy and raw material, shortage of transportation capacity, operative breakdowns beyond our responsibility (e. g. fire, flood or destruction of machinery, or any other events which from any objective point of view have not been caused by our fault). If such delay cannot be reasonably accepted by the Customer, he has the right to rescind the contract immediately in writing under the condition of our prior consultation.

5. Dispatch, Passing of Risk

5.1 Unless otherwise agreed in writing, the dispatch shall be affected by us at the Customer's risk. We reserve the right to choose the route and means of transportation, unless otherwise agreed. We shall not to be obliged to take back one-way packaging except as provided by mandatory law (Packaging Regulation).

5.2 Risk of damage to or loss of the goods shall pass to the Customer upon delivery of the goods to the Customer through the forwarding agent, the carrier or any other company appointed for the execution of the dispatch, however not later than upon leaving our site. This shall also apply if we perform the delivery directly. Any damages occurring during transportation shall immediately be brought to our attention by mentioning such damages on the delivery notes. The Customer shall cause the competent authorities to prepare an ascertainment of the facts immediately in order to assert claims for damages. Any transportation insurance policies will be set up only upon the Customer's specific request and at the Customer's expense.

5.3 In case the goods are ready for delivery, but the dispatch is delayed for reasons for which the Customer is liable, the risk shall pass to the Customer after a written notification to the Customer.

6. Warranty

6.1 The Customer is not bound to execute a comprehensive inspection of the goods received according to §§ 377 of the German Commercial Code. There is only the necessity to immediately check the identity and visible damage, such as damage resulting from transport. Any damage must be documented on the delivery receipt note in the presence of the forwarding agent.

6.2 Upon our request the Customer shall return the defective goods to us. The shipping expenses arising from such return shall be paid by us if the complaint is justified and has been made in due time. Otherwise the Customer shall be responsible for such expense. The Customer shall discontinue any further treatment or processing or use of our goods, and we shall have the opportunity to remove and examine such defect the complaint was based upon.

6.3 If the goods are defective in the moment of the transfer of the risk, we shall, at our option, either replace the defective goods by defect-free ones or repair the goods free of charge. In case of remedy of the defects, we shall bear all costs and expenses in particular the transportation, labour and material costs. This shall apply to the extent that such costs were increased due to the shipment of the goods to a different place than the place of performance. If we are not able to repair or to replace defective goods by defect-free ones or if we are in default for an unreasonably long period, the Customer shall be entitled at the Customer's sole discretion to either rescind the contract or reduce the price, after he has set us a reasonable respite period. The same shall apply if an attempt of repair has failed and further attempts are reasonably unacceptable to the Customer, or if any repair and replacement delivery is impossible. Only in the cases provided by law the setting of a reasonable respite period shall not be required us a reasonable respite period. The same shall apply if an attempt of repair has failed and further attempts are reasonably unacceptable to the Customer, or if any repair and replacement delivery is impossible. Only in the cases provided by law the setting of a reasonable respite period shall not be required.

6.4 Except as set forth in the following (Sec. 6.5 and 6.6), any and all other of the Customer's claims - for any legal reason same as in the pdf I received from our sales department and as it is printed on the back of our invoices whatsoever - are excluded. We shall not be liable for any damages caused by processing of goods with obvious defects. We shall not be liable for any damage to other products, equipment or material than the delivered goods, either. We shall not be liable for lost profit or any other pecuniary loss of the Customer.

6.5 The above discharge of from liability shall not apply, if the damage results from an intentional breach of the contract or if we have guaranteed the quality of the goods.

6.6 If the damage results from gross negligence or breach of an essential contractual obligation we shall be liable only for the foreseeable damage typical of the contract.

6.7 All warranty claims shall be time-barred upon expiry of the statutory prescription periods which begin to run as of the transfer of the risk of damage to or loss.

7. Liability

7.1 Except as set forth in Sec. 4.3, 4.4 and 6.4 - 6.6 and all of the Customer's claims for damages shall be excluded. The discharge from liability or the limitation of liability shall not apply to fatal injuries or other injuries to the health of a person.

7.2 Sec. 7.1 shall not apply to claims pursuant to Articles 1, 4 of the German Product Liability Act.

7.3 To the extent that the limitations of liability according to Sec. 6.4 - 6.6 do not limit the producer's liability pursuant to Article 823 of the German Civil Code, our liability shall be limited to an adequate amount covered by our product liability insurance in accordance with German General Conditions of Product Liability Insurance (AHB).

7.4 Sec. 7.1 shall not apply if damage was caused intentionally. If the damage was caused by gross negligence or a breach of essential contractual obligations our liability shall be limited to the foreseeable damage typical of the contract.

7.5 The discharge from liability and the limitation of liability shall also apply with respect to the personal liability of persons employed by us in the performance of the contract.

8. Terms of Payment

8.1 Unless otherwise agreed upon, the payment of goods supplied are due to be paid within 30 days (60 days in the UK – not sure about the time – please check) I think 30 days for Germany is correct but I don’t know if we use different terms for other countries. We have to choose one for the website and so we’ve taken the same for the German and English version. after the date of invoice without any deduction respectively within 8 days after date of invoice with 2% deduction. If payment has not been effected before the maturity date, we are allowed to charge an interest rate of 8% per annum above the Basiszins (Basic Interest Rate) as lump sum damage claim. The interest rate shall be reduced if the Customer proves a lower damage. The day of the receipt of payment is the date when the invoice amount has been received respectively has been credited to our account. The right to assert any further claims for damages according to the legal stipulations remain unaffected.

8.2 Cheques and bills of exchange offered shall be accepted by us only if explicitly agreed to and only as means on account of performance. All costs and expenses in connection with the cheques and the bills of exchange shall be borne by the Customer. We shall not be obliged to present the cheques and the bills of exchange for acceptance in good time or to protest against a cheque or a bill of exchange.

8.3 If we get to know circumstances which raise doubts about the creditworthiness of the Customer, we shall be entitled to claim provision of security. If the Customer does not provide security within a respite period set by us, we shall be entitled to rescind the contract. This shall also apply, if we have received cheques or bills of exchange.

8.4 The Customer may have the right to retention or set-off only with respect to those counter-claims which have not been contradicted by us or finally settled by court.

9. Retention of Title

9.1 The Customer grants us the following securities, which we will release at the Customer's sole discretion, to the extent that their value exceeds our claims by more than 10%, until we have received payment in full of any and all of our present or future claims against the Customer (including all claims to settle a balance of account), for any reason whatsoever ("Secured Claims").

9.2 We shall retain title to all goods supplied by us until all Secured Claims arising from the business relationship to the Customer have been duly paid.

9.3 Any treatment and processing of goods under retention of title shall be effected for us as the producer pursuant to Article 950 of the German Civil Code without any obligation on our part whatsoever. If our goods are processed or combined with other objects not being in our property so that they become an integral part of a whole, we shall acquire (co-) ownership to the new object according the invoice value of our goods in relation to the invoice values of the other objects processed or combined. The Customer shall keep the new object in our ownership or co-ownership for a free of charge. Goods which we own or own jointly are hereinafter referred to as goods under retention of title.

9.4 The Customer shall be entitled to process and to resell the goods under retention of title in the ordinary course of business as long as he is not in default. Other disposition of goods under retention of title, especially pledging or granting of equitable lien, shall not permitted.

9.5 The Customer hereby assigns to us as security any and all claims (including all claims to settle a balance of account) related to the goods under retention of title resulting from their resale or any other reason (insurance, tort). The Customer shall be revocably entitled to collect the claim assigned to us in its own name and on its own account. The revocation is permitted only if the Customer is in default with its payment obligations.

9.6 In case of an action of a third party with respect to the goods, in particular in case of seizure of goods, the Customer shall point out our ownership to that person and notify us of such action immediately, so that we are able to enforce our ownership rights. To the extent that such third person is not capable of refunding our judicial and extra-judicial costs, the Customer shall be liable for these costs.

9.7 In case the Customer breaches the contract, especially by, but not limited to, delay of payment, we may retrieve all goods under retention of title. In this case the Customer shall be obliged to return such goods without any further action. We shall also be entitled to claim the assignment the Customer's claim for return against a third party. The retrieval of such goods under retention of title shall be considered as a rescinding from the contract only if we explicitly stipulate such rescinding.

10. Place of Performance, Place of Jurisdiction

10.1 The place of performance of all contractual obligations shall be the registered office of our company. If the Customer is a merchant, the exclusive jurisdiction for all claims arising from or in connection with the contract shall be Neuss, Germany. All disputes, including disputes about cheques and bills of exchange, shall be exclusively settled by the German courts of law. However, we shall be entitled to sue the Customer at his general place of jurisdiction.

10.2 Our relationship to the Customer shall be exclusively governed by the laws of the Federal Republic of Germany. The conflict of law provisions and the provisions of international conventions, especially the Hague Convention on Sales as well as the United Nations Convention on Contracts for the international Sale of Goods, shall not apply.

11. Severability

Should a single provision of this contract be or become invalid, all other provisions shall remain valid.

Neuss, May 2018

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